Orders are dispatched usually within 48hrs of payment being made (NSW work days) using Toll Ipec or Northline, so you need to ensure you provide us with your correct street address, or an alternative address if you know couriers can't deliver to you. Parcels are sent from our Sydney Warehouse, NSW. Normally items arrive within 2-3 working days. Please allow up to 7 working days before contacting us to track missing items.
All items (except DVDs and Tickets) have a per item shipping fee unique to the item based on weight and size. Postage will be combined based on each items postage cost.
eg. Ladies Singlet $4.50 + 2 x DVD Shipping $4.5 = Total Postage $9
If the online store incorrectly calculates the shipping charge - we will contact you to rectify the postage fee before sending your order.
DVD shipping rates are calculated as per the table below:
|DVD Quantity||Total DVD Shipping Fee|
Event tickets will be emailed over a week window 2-3 weeks before the event. If you would like a to gift a ticket before receiving the physical ticket, please email [email protected] requesting a "virtual ticket". Decorative virtual tickets can be printed to indicate that you have brought an event ticket for the receiver. Virtual tickets will not be accepted at the venue entry - you must surrender your genuine ticket which will be posted to you prior to the event. For more details on out tuff-e-ticket system see the Tuff-E-Ticket FAQ.
Pickup is available from the event when special PREORDER items are displayed in the lead up to the event. You will need a ticket to enter the event. If you fail to pickup your items at the event, post-event postage can be arranged with a surcharge on handing fees.